Shipping Info

Postage Rates & Delivery Information

All UK orders under £25.00 are subject to a £3.52 handling fee.
Delivery charges to other countries may vary.

We usually use the following couriers Parcelforce, UKMail or RoyalMail.

Normal delivery times are:
UK 2-5 working days,
Europe 5-8 working days,
Worldwide 8-15 working days

We will always keep you informed about any delay that we are aware of. For Europe and overseas deliveries, the buyer is regarded as the importer of record. The buyer may therefore be subject to additional charges duties and/or taxes, which will be the sole responsibility of the buyer. Immergruen is not responsible for any additional cost or expense incurred by the buyer save as are specifically included within the delivery charge or as otherwise provided for herein.

Returns & Refunds Policy

We always want you to be completely satisfied with your purchases from Immergruen. However, if for any reason you are not completely happy with one or more of our teas, please send it back, in its original condition, including your original documents and specifying your reasons for return, and we will issue you a full refund for the item(s) minus our handling and delivery costs.

Please note your statutory rights are not affected.

All returns must be carried out within 14 days of the purchase date. Please note that you will be responsible for the costs of returning the items to us unless the item we delivered was faulty or in error.

Please return items to our customer service address:

Immergruen Ltd
c/o Neuners UK
6 Cheverells House
Cheverells Green
United Kingdom
T:  +44 (0)1582849143

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